Shipping Policy
Thank you for shopping with Him & Her Candles and Soaps!
Orders are processed within 2-5 business days. Once your order ships, you will recieve a shipping confirmation email with tracking information when available. Delivery times vary depending on your location and the shipping carrier. Please make sure your shipping address is correct when placing your order. We are not responsible for delays caused by shipping carriers or circumstances beyond our control. If your package is lost or significantly delayed, please contact us for assistance.
For questions about your order, please reach out through our Contact page.
Refund & Return Policy
We want you to love your purchase!
Due to the handmade nature of our products, we generally do not accept returns or exchanges on opened or used candles and soaps.If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue. We will review the situation and work with you on an appropriate resolution, such as a replacement or a refund when applicable.
Please contact us before sending any items back. Refunds and returns are subject to applicable consumer protection laws.
Thank you for supporting our small business!